NOTOX QUALITY POLICY

Delivering quality to our customers is our number one priority. Customers are the key focus in our services portfolio.

Dedicated personnel approach projects from your perspective to ensure that we have a full understanding of your expectations. With tailor-made, high-quality packages designed to suit your company requirements, your standards become ours. We also combine this exceptional service with exceptional value for money.

Quality is fundamental in every element of service we provide to our customers. From tailor made proposals and quotations, to sponsor specific formatted reports, quality is intrinsic in all our operational procedures. Meeting your deadlines and ensuring that you are regularly updated on study status are also integral elements of our quality system.

Delivering a high level of quality has always been our strength. NOTOX has achieved Good Laboratory Practice (GLP) compliance status for more than 20 years, with the most recent GLP endorsement statement signed in May 2011.

Meeting regulatory requirements is a standard procedure at NOTOX, but our quality policy reaches far beyond that. One example is the extra care we take in animal welfare. Our in-house Animal Welfare Officer and the animal ethics committee ensure a high level of quality care for all our laboratory animals. Animal welfare is an important part of our daily agenda.

But we never get complacent about quality. Constantly striving to improve it, we regularly analyze our processes and have established quality improvement teams as part of our Total Quality Management (TQM) policy.